Refund policy
Fortem Fit & Quality Guarantee
Every Fortem item is made to order and built to hold up under effort.
If your item arrives damaged, misprinted, defective, or incorrect, contact us within 30 days of delivery and we’ll make it right.
For sizing issues, we offer a one-time size exchange within 14 days of delivery. Items must be unworn, unwashed, and in new condition.
Because each item is printed on demand, we do not offer standard returns for buyer’s remorse, change of mind, or preference-based returns. Size issues are handled through our one-time size exchange policy.
If there’s a real issue, reach out. We’re a founder-led brand, and we’ll work with you.
To start a return or exchange, email:
Please include:
- Order number
- Email used at checkout
- Reason for the request
- Photos if the item is damaged, defective, misprinted, or incorrect
SHIPPING EXPECTATIONS
All Fortem products are made to order.
Production typically takes 2–5 business days before shipping.
Most U.S. orders arrive in approximately 9–12 days from the order date, but timing can vary depending on production, carrier routing, and destination.
You’ll receive tracking as soon as your order ships. Tracking can take a little time to update after the carrier receives or scans the package.
Some orders may ship in separate packages. If that happens, each shipment will receive its own tracking information.